The Shared Ownership Handbook - your complete guide
The intention is for this handbook to answer many general questions, however there may be times when the help of staff at Aragon Housing Association is needed in which case please do not hesitate to contact us.
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Contents
Section 1 – General information
About Aragon Housing AssociationContact details
Aragon's website
Useful addresses and telephone numbers
Equality and diversity
Access to information
Confidentiality
Section 2 - Your shared ownership lease
What is a lease?Joint owners
Changing the name on your lease
Occupying your home
Subletting
Succession
Condition of your home
Improvements, alterations and additions
Businesses
Buying further shares - staircasing
Selling your home
Section 3 - Living in your home
Bogus callers and distraction burglariesNuisance and anti-social behaviour
Noise
Domestic abuse
Use of your home
Pets and gardens
Disposal of rubbish
Racial and other harassment
Hate crime and ‘True Vision’
Living in flats
Section 4 - Rent and other charges
How to payService charges (where applicable)
Rent and service charge increases
Housing benefit
Rent and service charge arrears
Rent account statements
Mortgage arrears
Section 5 - Debt management
Are you in debt?Moving home costs
What should you do if you are in debt?
What about credit cards and unsecured loans?
What about bailiffs?
What about debt collectors?
What about bankruptcy?
Where can I get help and advice in relation to my debts?
Section 6 – Customer involvement and community development
Aragon’s commitmentResident and tenant associations
Consultation
Newsletter
Editorial Board
Themed Customer Panels
Customer Committee
Continuous improvement
How can you get involved?
Customer involvement and Community Development Strategy
Section 7 - Customer feedback
Suggestions, comments, compliments and complaintsWhat is a complaint?
Who can complain?
How to make a complaint?
What help and advice is available?
What do you need to tell us?
What happens next?
Housing Ombudsman Service
More information
Compensation
Section 8 - Repairs and maintenance service
Your responsibilitiesThe Association’s responsibilities
Reporting repairs to the Maintenance Department
Access
How soon will the repair be carried out?
Notice of repair request letter/satisfaction letter
Emergency out of hours repairs
Code of conduct for contractors – summary for tenants
New homes - defects liability period
Planned works
Section 9 - Looking after your home
InsuranceDecorations
Security
PVC-u windows and doors
Condensation and damp
Frost Precautions
Gas appliances and central heating system
Energy saving measures
Pest control
Help for people with disabilities
Section 10 - Safety in your home
Fire/smoke/fumesPreventing fumes
Electrical Safety
Gas Safety
Section 11 - Parking
ParkingAbandoned vehicles
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Please contact us on 01525 840505 to discuss your specific requirements.
