A calendar with a pin in the first day of the month

Did you know, this year is slightly different?

News – 19 March 2024 There are 52 weeks in a normal year, but every five to six years, there are 53 Mondays in a year instead. This next financial year, starting Monday 1 April 2024, is one of those years. If you normally pay rent for 48 weeks a year, you will have 49 weeks to pay this year.…

A row of front doors on new houses on a Northamptonshire road

Grand Union agrees deal for Northamptonshire homes

News – 18 March 2024 Grand Union Housing Group has bought nearly 140 affordable homes from the UK’s largest housing association, Clarion Housing Group. The deal has seen Milton Keynes-based Grand Union add the homes to its stock of nearly 13,000 homes, increasing its ability to invest in existing and new homes. Executive Director of Operations, Phil Hardy, said: “We’re…

Have your say – how are we doing?

News – 11 March 2024 We want to hear your views on how we’re performing. That’s why we’re running an anonymous survey for the next few weeks. What’s the survey about? It’s all part of the Tenant Satisfaction Measures, or TSMs for short. The TSMs are measures for landlords like us to follow. They help to make sure we are…

Houses under construction

Where are we building?

News – 11 March 2024 Here’s an update of some of the places where we’re building new homes. Raunds, Northants We’re building 16 homes for social rent and 14 for shared ownership; a mix of one-bed flats and two and three bed houses, including one specially adapted for a wheelchair user. The first phase of six homes is due for…

Voice the journey so far and hand holding phone

Voice – The journey so far

News – 8 March 2024 Since Voice launched in September 2022, we’ve seen membership and engagement in the activities grow. Here’s an update on what Voice has achieved so far: 556 active members 23 surveys and 3,237 responses 7 forums 20 fun polls £1,970 paid out in incentives   Your voice has influence! After each survey closes, the Voice team…

Tell us when we get it wrong so we can make things right

News – 7 March 2024 We always aim to provide a great service to our customers. However, sometimes things go wrong. When this happens, we want to make things right as quickly we can. We also want to make it easy for you to tell us when we get it wrong. If you want to make a complaint, you can…

Logo for No More Week, a campaign to raise awareness of domestic abuse

No More Week

News – 4 March 2024 This week is ‘No More Week’, an opportunity for us to raise awareness of domestic abuse. Domestic abuse can take many forms, it’s not always physical. It can affect people of any age, from any culture or religion. It can happen within the family, or within a heterosexual or same sex relationship or people who…

An employee of Aaron Services showing his ID badge to someone at a door

Evening and Saturday appointments now available for annual gas safety checks

News – 28 February 2024 Customers on Voice, our customer feedback platform, told us they wanted more variety in appointment time blocks to make it easier to fit appointments around work and family commitments. Following this feedback, our heating contractor, Aaron Services, have generously extended their service hours in March to include evening and Saturday appointments for annual gas safety…

Animated image of customers sitting on a sofa with the heading "your rent review"

Our annual rent review

News – 22 February 2024 We’ve recently completed our annual rent review. You should get a letter in the post with the new rent amount. If not, this is available on MyGUHG, our customer portal. Log in or register here. This animation explains why your rent may have changed. You may have some questions about the changes. We’ve tried to…

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