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Our Regulator believes that the quality of services should be discussed, agreed and monitored between the landlord and its tenants, at a local level. This ensures that the needs of specific communities and neighbourhoods can be met through the introduction of local standards, also known as Local Offers.
Following consultation with tenants, Aragon Housing Association agreed a local complaints standard that included a commitment to publish information about the number and category of complaints and compliments received, on a twice yearly basis.
Condition of property at letting
*Please remember that the association and its contractors completed approximately 26000 repair orders or jobs last year.
Did you know?
Did you know that you can use the Customer Feedback procedure if you have any concerns about the way in which a vulnerable person is being treated? This will ensure that your concerns can be heard and responded to appropriately, and that the person you are concerned about gets any help and support they need to deal with the situation they may be facing.
Please do act if you think there is a problem; all concerns will be handled sensitively and carefully to ensure the vulnerable person has the best possible outcome.
Of course, you can always speak to a member of staff . They can then advise you of the other ways to take your concern forward and/or can help you complete the response form in the Customer Feedback leaflet should you wish to make an official complaint through our internal procedure.