Satisfaction surveys

STAR - Standard Tenants and Residents Survey

This is a new nationally recognised standard satisfaction survey for all housing organisations. Using the same survey type means we can compare our results with other housing associations and share our findings with you. You can find out more about STAR on the Housemark website.

STAR is the most important survey we do and a crucial way of gathering your opinion. The results are central to setting our key objectives, benchmarking our performance against our peers and most importantly, understanding our residents requirements and views so we can re-shape services and improve resident satisfaction.

We have studied the results of the latest STAR surveys and are looking into any issues that have been raised. We will continue to keep you informed of the progress made with this through the Intouch newsletter and via our website. We are very pleased with the outcome  from these surveys and thank everyone who completed it.

STAR results 2012