Policies and strategies

Aragon Housing Association has a number of policies and strategies that help us to make sure that we treat all our customers and staff equally and that we manage our services in a fair, consistent and efficient way. The details of these policies and strategies can be found in this section.

If the policy you need is not listed below, please contact Aragon through any of the methods listed on our contacts page. All our policies are available on request.

Our policies include:

• Access and Customer Care Strategy

• Adaptations and Assistance Policy

• Allocations Policy

• Anti-social Behaviour Policy

• Assisted Gardening Scheme Policy

• Commmunity Development Strategy

• Confidentiality Policy

• Compensation Policy

• Customer Feedback Policy

• Decant Policy

• Decorating Allowance Policy

• Domestic Abuse Policy

• Donations - Charitable and Community

• Equality and Diversity Strategy

• Garages & Hardstanding Policy

• Independence and Empowerment Strategy

• Local Lettings Policy

• Money Advice Policy 

• Moving Allowance Policy

• Mutual Exchange Policy

• Neighbourhood Management Policy

• Parking Policy

• Responsive Repairs & Cyclical Maintenance

• Retirement Housing Services Strategy

• Shared Ownership Flexible Tenure Policy 

• Tenancy Policy

• Tenancy Changes Policy