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Scrutiny Panel

What is scrutiny?


Scrutiny is form of resident involvement which scrutinises the services Aragon provides, from the perspective of residents.

It involves a Scrutiny Panel of Aragon residents (tenants, leaseholders and shared owners) being asked by others (Aragon residents, management, Board and ACE) to review a service if there are concerns about how it is operating or if it is thought it could be improved.

The Scrutiny Panel plays a large part in ensuring the success of Aragon, including:

  • holding Aragon to account for the performance of the services it provides
  • defining what level of services residents want
  • assisting the Aragon Board in setting targets for services provided by Aragon
  • assisting Aragon in reviewing services that will provide future direction for the organisation
  • participating in Aragon governance at Board level by reporting on reviews and making recommendations
  • communicating its work and findings with Aragon customers e.g. via the customer newsletter, Intouch or the Aragon website.


Each Scrutiny review involves a presentation being given on the service to the Panel, after which the Panel reviews any information which is available, then the Panel gathers resident feedback on the service.  This could be via questionnaire's, focus groups or at other events etc.  After which, they evaluate the feedback and produce a report and recommendations on what improvements could be made to the service.

The Panel works independently from other forms of involvement and makes its own decisions on which reviews are carried out (based on the requests it receives) and in which order.  If a request is submitted from Aragon residents, it must be supported by a minimum of 50 tenants / leaseholders / shared owners.

What has the Scrutiny Panel done so far?

So far, the Panel has completed three reviews on the following service areas:

  • Bathroom refurbishment programme

  • Residents understanding of the housing officer role and access to housing officers

  • How Aragon can effectively provide information to residents

The Panel have just started their fourth review, which is looking at the use of communal rooms in retirement schemes. 

Scrutiny Panel Membership

The Scrutiny Panel can have a maximum of 10 members  - 8 tenants, one leaseholder and one shared owner.

Scrutiny Panel members don’t need any qualifications, as full training and support will be provided to enable them to fulfil their role, however any previous experience you may have will be considered during the selection process.

Currently we have spaces for 1 resident, 1 leaseholder and 1 shared owner on the Panel.



Aragon will cover expenses incurred by residents during their work on the Scrutiny Panel.  This can include:

  • travel costs / providing transport to attend meetings
  • expenses for care or childcare costs
  • provide or cover the cost of stationary etc to carry out the role


Requesting a scrutiny review

If residents think a particular service should be reviewed, they will need to submit information to the Scrutiny Panel. They will need to complete a form that gives details of the request for a scrutiny review, along with a petition form, which requires names, addresses and signatures of a minimum of 50 residents. 

A scrutiny review involves looking at an existing service. They look at information available on the service and talk to Aragon staff, contractors and residents about the service. This information is compared with other housing associations' services. 

What happens when a scrutiny review has been completed?

Once the review is complete, a report is written with recommendations on how to improve the service. Each Scrutiny review will look at good aspects of the service as well as areas which could be improved.

The final report will go to Aragon's management and ACE for information, and Aragon's Board for approval. All agreed recommendations will be monitored by ACE until they have been implemented.

How can I get involved?

If you are interested in joining the Scrutiny Panel or would like any more information on the work of the Panel, please contact Sasha McGregor, Community Consultation Officer on 01525 844510 or at sasha.mcgregor@aragon-housing.co.uk

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