Themed customer panels

At Aragon Housing Association you can have a say on the services, policies and decisions which affect our residents, by getting involved in one of our themed customer panels.

The panels meet throughout the year in our retirement schemes across Central Bedfordshire at different times during the week.

We will pay for your petrol if you drive to the meeting, or will arrange a taxi if you don’t have your own transport.  We may also pay for registered childcare or carers if that would help you attend meetings.

What are the themed customer panels?

They are groups of residents who meet to discuss specific topics relating to the services Aragon provides. Occasionally guest speakers from other organisations such as the police, local councils and health providers are invited to discuss their policies and projects which affect Aragon residents.

Our panels include: 

Editorial panel

This meets nine times a year on a Monday evening between 5.30pm and 7.00pm in Clophill.  Some of the topics discussed include:

• articles for Aragon's customer newsletter, Intouch, which is sent to Aragon households four times a year.

• the production of the Tenant Annual Report and calendar.

   

Home panel

This meets on a Thursday morning between 10.00am and 12 noon in Ampthill. Some of the topics discussed include:

• repairs

• refurbishments

• building of new properties

• energy efficiency and environmental issues.

 Neighbourhood and Community panel

This meets on a Tuesday morning between 10.00am and 12 noon in Henlow. Some of the topics disscussed include:

• how properties are let

• maintaining existing tenancies for households

• community health or safety issues

• increasing the diversity of involved customers.

 Performance and Value For Money panel

This meets on a Wednesday afternoon between 2.00pm and 4.00pm in Shefford. Some of the topics discussed include:

• finance

• performance management

• meeting targets

• ideas to save money.

 Retirement panel

This meets on a Wednesday morning between 10.00am and 12 noon in different retirement schemes across the district. The panel consists of residents living in our retirement schemes who look at issues relating to retirement housing.  Support systems for residents, setting service standards and potential new services in the future are some of the topics discussed by this panel.

Details will follow shortly for panel meetings for the first half of 2013.

if you would like more information on the themed customer panels or would like to discuss joining a panel, please contact Sasha McGregor, Community Consultation Officer on 01525 844510 or at sasha.mcgregor@aragon-housing.co.uk.