[Skip to content]

Aragon Housing Association
Search our Site

The support we offer

The main role of the Home Support Officer is to contact each resident according to their agreed "menu of support" from Monday to Friday.


The Home Support Officer will provide the following support:

  • Summon the appropriate help in an emergency by contacting relatives, doctors, social services or other professionals.

  • Ensure that buildings and equipment are kept secure and health and safety requirements are met.

  • Encourage and support residents to organise social activities and encourage community residents to join in.

  • Test the alarm system to ensure that it is in full working order and that the resident understands how the equipment works.

  • Liaise with other organisations to ensure that the needs of our residents are met.

  • Ensure our in-house services are used e.g. tenancy support, money advice and occupational therapy.

  • The Home Support Officer's working hours can vary from scheme to scheme. However, 24 hour emergency cover is provided through the emergency alarm system. 

The Home Support Officer is unable to:

  • offer personal care to residents

  • administer medication

  • collect pensions, shopping or prescriptions.

In an emergency the Home Support Officer will liaise with relatives and/or professional agencies to arrange the help you may need.

How helpful or informative is this page?