Key:

Overall satisfaction with Aragon as a landlord

Satisfaction with accomodation

Satisfaction with neighbourhood

Tenant satisfaction survey

 How we compare

As part of our ongoing commitment to seek the views of tenants, in September 2006 Aragon commissioned BMG Research Ltd to carry out a postal survey of its tenants.

In total 2,000 questionnaires were sent out and 1,011 returned, a response rate of 51%. The survey covered a range of key areas and this report summarises the results.

As with the last tenants' survey in 2004, Aragon once again recorded high levels of tenant satisfaction, well above the national average for housing associations.

Other key findings were:

Contacting Aragon
79% of tenants have contacted Aragon in the last 12 months. The main method of contacting the association is by telephone and the main reason is to report a repair.

Of those tenants who have contacted Aragon in the last 12 months:

• 81% said it was easy to get hold of the right person
• 87% said staff were helpful
• 81% said the Association was able to resolve their problem
• 73% said they were satisfied with the final outcome

• 87% of tenants are satisfied with their accommodation
• 83% are satisfied with the condition of their home
• 84% are satisfied with the area in which they live

Looking to the future

Conclusion

Aragon is committed to improving services wherever possible and to involving tenants in that process. We are currently studying the results of the survey and will be working with our tenant representatives and tenant groups to see how we can address some of the issues raised by the survey results.

Overall however, we are very pleased with the outcome of the survey. Thank you to everyone who completed the questionnaire. It has provided the Association with very useful information to help us to improve our services further in the ways our tenants want.

The full survey report is available here.