retirement

Customer information for retirement housing

Around a third of the 6,500 properties Aragon Housing Association looks after are retirement homes, looking after the needs of older people.

Retirement housing has changed considerably over recent years and continues to evolve.

We hold ‘The Code of Practice’ accreditation for Sheltered Housing from the Centre for Sheltered Housing Studies (CSHS) and the ‘Quality of Information Kitemark’ from the Elderly Accommodation Counsel (EAC).

Our retirement team are currently working towards Service Excellence Standards (SES) accreditation.

Our service to you

The aim of the Retirement Housing Service is to ensure that you are supported to remain living independently in your own home for as long as possible.

We want to help you make informed decisions about the way you lead your life, and consult with you regularly to ensure that our services are tailored to meet your needs now and in the future.

We strive to offer you a service which is high quality, value for money and effective in meeting your needs by focusing on the following:  

  • maximising independence –  to help you achieve or maintain financial and personal independence, enabling you to lead a quality life in the way you choose.
  • achieve goals and aspirations – to help you set and achieve goals, however small, putting your needs and aspirations at the heart of our service.
  • community involvement – to give you access to the wider community and for us to work with other providers to meet your needs and help you remain in your own home for as long as possible.
  • feeling safe and secure – to ensure you live in a safe and secure environment, where your views are sought and respected, where services can reflect your ongoing changing needs and where awareness of safeguarding from abuse is promoted.
  • enjoyment and fulfilment – to encourage an active and inclusive environment to stimulate and promote wellbeing and enjoyment; to assist you in enabling cultural, religious and personal beliefs; to be met with the support of other additional services, where possible.
  • maximising health and wellbeing – to provide you with support and guidance about access to aids and adaptations and new technology to maximise your independence and maintain your health and wellbeing, in partnership with other providers.
  • resident involvement– to consult regularly with you on all aspects of the service we provide and to work closely with the Community Development Team so that all individuals are consulted about their needs and opinions, including those who may not find it easy to make their views heard.

Menu of Support

There will be a weekly cost depending on which option is chosen.

Definitions of the support options available: –

Alarm Only

  • Annual visit.
  • Alarm or Lifeline system monitored 24 hours a day throughout the year.
  • Intercom and smoke detectors tested during annual visit.
  • Ensure emergency contacts are up to date.

Alarm plus weekly contact

  • A weekly contact. This may be a telephone call or a face to face visit.
  • Alarm or Lifeline system monitored 24 hours a day throughout the year.
  • Help with or referrals to other services (e.g. Social Services, Community Psychiatric Nurse, Occupational Therapist, cleaner for own home).
  • Emotional support, promote health and wellbeing (particularly after hospital discharge).
  • Lifeline/alarm system and smoke detectors tested by Home Support Officer.
  • Assistance to report maintenance and repair issues.
  • Assistance in an emergency.

Alarm plus three contacts per week subject to eligibility criteria

  • Up to three contacts a week. This may be a telephone call or face to face visit.
  • Alarm or Lifeline system monitored 24 hours a day throughout the year.
  • Help with or referrals to other services (e.g. Social Services, Community Psychiatric Nurse, Occupational Therapist, cleaner for own home).
  • Lifeline/alarm system and smoke detectors tested by Support staff during visit.
  • Assistance to report maintenance and repair issues.
  • Assistance in an emergency.
  • Emotional support, promote health and wellbeing (particularly after hospital discharge).

For all customers there is access to our out of hours service 24 hours per day, 7 days per week – e.g. in the event of an emergency or equipment failure.  Customers can increase or decrease their menu of support option in order to meet their changing needs over time.

Health and Wellbeing

Health and wellbeing is an important factor of everyone’s lives. We are keen to promote this across the Older Persons’ service and the wider community. The focus on health and wellbeing can make a person feel involved, happier and healthier as well as raising awareness of important life changing matters.

Find out more.

The support we offer from our Home Support Officers

The Home Support Officer will provide the following support:

  • Summon the appropriate help in an emergency by contacting relatives, doctors, social services or other professionals.
  • Ensure that buildings and equipment are kept secure and health and safety requirements are met.
  • Encourage and support residents to organise social activities and encourage community residents to join in.
  • Test the alarm system to ensure that it is in full working order and that the resident understands how the equipment works.
  • Liaise with other organisations to ensure that the needs of our residents are met.
  • Ensure our in-house services are used e.g. tenancy support, money advice and occupational therapy.

The Home Support Officer’s working hours can vary from scheme to scheme. However, 24 hour emergency cover is provided through the emergency alarm system.

The Home Support Officer is unable to:

  • offer personal care to residents
  • administer medication
  • collect pensions, shopping or prescriptions.

In an emergency the Home Support Officer will liaise with relatives and/or professional agencies to arrange the help you may need.

Your Home Support Officer (HSO)

We offer a menu of support to tenants who can have the option to receive contact from a dedicated Home Support Officer (HSO).

bill-bagnall

Bill Bagnall

Home Support Officer for Jake's Court
filler staff image

Abbey Olayemi

Home Support Officer for Northfields & Gothic House
Angie Davis

Angie Davis

Home Support Officer at Southfields & Beverley Court.
Donna Anderson

Donna Anderson

CASS Officer for Staunton House
Bob King

Bob King

Home Support Officer for The Gardens & Ellenshaw Court
Lucy Evans

Lucy Evans

Home Support Officer for Orchard House
Bev Winsland

Bev Winsland

Home Support Officer for Katherine’s Garden & Wingfield Court
John Large

John Large

Community Alarm & Support Officer covering the Langford area
Brenda Moore

Brenda Moore

Home Support Officer for Quince Court & Flowers House
timothy-scipio

Tim Scipio

Home Support Officer for Portnall Place