Satisfaction with
repairs service
57%
Time taken to
complete your repair
49%
Provides a home
that is well maintained
58%
We understand how important repairs are to you and we’re
working on improving this service.
In 2022/23 we carried out 39,193 repairs. We spent £26.17m on
home improvements and repairs which included:
549
homes with new windows and doors with a further 79 partial upgrades
174
new kitchens and 2 upgraded
51
new bathrooms
17
new wet rooms installed as part of our accessibility work
375
new boilers installed
18
new central heating systems and 4 upgraded
630
properties received high level works and 36 upgraded
13
homes were fitted with highly efficient air source heat pumps
Working on improvements
We’ve reviewed our teams and processes to make sure we can provide a much better repairs service for you. This includes:
- a new specialist repairs hub team, who deal with repairs at the first point of contact and diagnose repairs correctly first time
- trialling Quality Assurance Technicians, who will inspect planned works from contractors and coach colleagues to help improve quality
We’re confident these changes will lead to improvements, reduce the time taken to complete repairs and ensure your home is well maintained.
Have a look at some other facts and figures from the year: