For our customers

We want to deliver excellent services that exceed our customers’ expectations. We put our customers at the heart of everything we do.

We have a specially trained Customer Services Team who can deal with most of your enquiries in a ‘one stop shop.’ In fact they aim to be able to deal with 80% of your queries at the first call.

They can help you diagnose repairs you might need, book our contractors or staff to come and have a look at your home or simply point you in the direction of someone who can give you more help on all of Aragon’s different services.

Very often you can find the answer to your query on this website – perhaps by reporting a repair online or using My Place Portal to make online payments and check your rent statements 24/7.

You can also contact our Customer Services Team on the phone or email, whichever you prefer.

 

Our Customer Standards & Commitments

customer-standards-commitments

You may find our recently revised Customer Standards and Commitments provide a greater understanding of the services we can deliver.  These explain what you can expect of us and what we expect from you.

The standards are underpinned by our five values (Teamwork, Innovation, Quality, Respect and Integrity) and are split into four areas:

  • Involving and empowering you (customer service, community investment, supported housing)
  • Home (repairs, planned maintenance, gas servicing, aids and adaptations)
  • Tenancy (moving in, rents, benefits and money advice, moving out)
  • Neighbourhoods (antisocial behaviour, neighbourhood services)

Please take the time to to read the full document as we hope you will find it informative and useful.


Have your say

If you would like to send us feedback on our service please “Have your say” and complete our online form.

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