Please could we ask that you always use your rent reference number, rather than your name, when making rent payments via online banking. There can be many accounts under the same or similar name and it takes a lot of time matching payments up with the right rent account. In the meantime the money sits in a suspense account instead of the correct rent account.

Please also check your rent statements carefully for missing payments and contact us on 0300 123 5544 if any payments are not showing.