We want you to enjoy living in your property and feel safe in your local area. We will provide you with information and support on all your tenancy needs.
Ensuring that our properties are in good order is one of our long term objectives and is a key part of the Association’s on-going 30 year major works improvement plan.
This makes sure all our customers have a home to live in which meets what is known as the Decent Homes Standard.
The improvement plan includes:
We will always let you know in advance if we plan to undertake any major maintenance work to your home and will offer you as much choice as possible.
If you have an enquiry regarding any of the improvement programmes please contact us
Or you can sign up for a My Place Portal account, which will list any programmes up and coming on your property in the next year, along with showing you your rent details, repair history and allow you to make rent payments.
If you wish to carry out improvements, alterations or additions to your home we need to be informed to ensure it adheres to your tenancy agreement.
You must obtain our written permission before starting any work.
Permission to keep pets in your home
We require our tenants to complete a request form to obtain permission to keep a domestic pet.
There are some areas where we can not allow animals for example
- Dogs are not allowed in flats
- Dogs and cats are not allowed in retirement/sheltered flats.
- Pets are not allowed in some properties/schemes/tenancy types.
Permission will not normally be refused for those requiring an assistance dog; further guidance on such requests can be found here.
Rent must be paid in advance in accordance with your tenancy agreement or lease. This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.
It’s important that you keep up-to-date with your payments. If you’re having problems paying your rent please contact us, we are here to help you find a solution.
Living in a Retirement property
This section will explain the unique services we can offer you and the team who are there to help.
If you or one of your family lives in one of Supported Housing properties this section introduces you to the team of people who offer support and help.
The Housing Officer provides a range of services for tenants, shared owners and leaseholders including:
- Visiting new tenants at the start of their tenancy.
- Investigating complaints about anti-social behaviour and taking appropriate action.
- Investigating complaints about tenancy fraud. For example, when a tenant moves out of their house and then takes on tenants of their own to live at the property, this is often called sub-letting the whole of the property.
- Contacting tenants who are behind with their rent. They can offer support and advice if you are having difficulties paying your rent. They can make an agreement for you to make regular payments to clear your arrears. They can also make a referral to our Free Money Advice Service.
Buying your rented home
Find out if you are eligible to purchase your home, through either the Right to Buy or Right to Acquire schemes.
Rubbish bin collection
Aragon Housing Association is not responsible for bin collections. This is the responsibility of your local authority.
Find out who to contact using the Gov.uk postcode search tool.
Home contents Insurance
We strongly advises that you take out home contents insurance cover against damage whether through accident, fire, theft, vandalism, burst pipes or other household risks.
The Rental Exchange
Many social housing tenants find it difficult to access financial services such as affordable loans, open a bank account, get a credit card or apply for a mortgage.
Often this is because not enough information is held on their credit file. A credit file or score is a personal history of the credit an individual has had. Different organisations use this information to decide whether to give someone access to their services.