We ensure we adhere to and meet what is known as the Decent Homes Standard.
Ensuring that our properties are in good order is one of our long term objectives and is a key part of the Association’s ongoing 30 year major works improvement plan.
This makes sure all our customers have a home to live in which meets what is known as the Decent Homes Standard.
What is the Decent Home Standard?
The Decent Homes Standard is a Government target set to ensure all social housing meets an acceptable standard. This includes all the properties owned and managed by Aragon.
To be defined as decent, a home must meet each of the following criteria:
To ensure that Aragon properties are kept in good condition we plan an annual Major Improvement Works Programme. This includes:
We will always let you know in advance if we plan to undertake any major maintenance work to your home and will offer you as much choice as possible.
If you have an enquiry regarding any of the improvement programmes please contact our Customer Service team who will be able to give you more information regarding your property.
Or you can sign up for a My Place Portal account, which will list any programmes up and coming on your property in the next year, along with showing you your rent details, repair history and allow you to make rent payments.
If you wish to carry out improvements, alterations or additions to your home we need to be informed to ensure it adheres to your tenancy agreement.
You must obtain our written permission before starting any work.