On a rolling basis, we replace heating systems to help keep them up to date and in a good state of repair.
Maintaining our properties in good order is one of our long term objectives and is a key part of the companies ongoing 30 year major works improvement plan.
Once we have informed you that a new heating system is due, a member of our Project Team will visit you to survey your home, explain what is involved, outline how you will benefit from the new system and agree with you radiator positions and locations of principal components.
Currently, two different types of heating systems are installed.
All installation work will be carried out by an approved contractor and you will be notified of their details nearer the installation date.
There will be some inconvenience as replacing a heating system involves major work. However, we will ensure that you have access to essential facilities during the works, and if needed temporary electric heating panels will be provided. You will receive at least 10 days’ notice prior to the works commencing and the work will take approximately seven working days.
On completion of the work you will be issued with a satisfaction survey; the information you provide helps us monitor the service we and the contractor have provided.
Our customer satisfaction levels are consistently high, which indicates that our residents are very pleased with their new heating installation, the service they receive and the workmanship.
Do you have a heating related question?
Complete the online heating question form and one of our team will contact you shortly.