Kitchen improvement

On a rolling basis, we refurbish kitchens to provide modern facilities and in a state of good repair.

Maintaining our properties in good order is one of our long-term objectives and is a key part of our ongoing 30 year major works improvement plan.

As part of the improvement process, you will:

  • be fully involved in planning your new kitchen
  • be able to design the layout around your existing appliances
  • choose the colour of the floor, wall tiles, cupboards, walls and worktop (colours are reviewed on a regular basis)

Our customer satisfaction levels indicate that our tenants are very pleased with their new kitchen installation. Tenants that responded were happy with the service they received and with the workmanship and quality of their finished kitchen.

What you can expect from kitchen refurbishments

Step one: Initial contact

A member of our project team, together with a designer from the kitchen supplier, will visit your home to measure your kitchen and agree the layout with you.

You will be able to choose from a selection of colours and styles for the cupboard doors, worktop, wall tiles, paint and vinyl floor.

Step two: Before work starts

  • The contractor will write to you with a start date and a site foreman will visit you to finalise this.
  • The contractor will provide you with a written work schedule.
  • Once you have your confirmed start date you can begin clearing out your kitchen. Please ensure all base and wall units are emptied, any pantries that are affected by the work are also emptied and remove any items sitting on the worktop or hanging on the wall. All blinds, curtains, shelving, tables and chairs also need to be removed.
  • You do not need to move any of your appliances.
  • If there are any large or heavy items you cannot move, let the contractor know, they will be more than happy to assist you.
  • If you don’t clear out the kitchen, the contractor will be unable to start the work.
  • Remember to clear any breakables from areas the contractors may have to walk through to access your kitchen as workmen will be carrying tools and other large items through to your kitchen.
  • Often the lounge is adjacent to the kitchen. We recommend you cover your sofa, TV, computer etc with dust sheets as the dust from the work is likely to spread into adjacent rooms, even though the contractors do their utmost to prevent it.

Step three: Start of work

The contractor will begin work at 8am on the agreed date. If any walls are to be removed this will be done first, closely followed by the electricians who will rewire the kitchen. These are the most disruptive stages of the work.

A member of our project team will carry out at least one inspection during the work.

Step four: During the work

  • When the contractor is working in your kitchen during the day, you won’t be able to use it.
  • In the evenings, once the workmen have finished for the day, you will always be left with a working cooker and sink. You may find, during the early stages of the work, that there will only be a cooker and sink in the kitchen at the end of the day as the original worktops, base units and wall units will have been removed.
  • The contractor will try to ensure the washing machine is connected before they leave. However, this is not always possible.

Step five: Completion

Once the work has been completed, we will inspect the kitchen and make sure any outstanding issues are completed. If you experience any problems with the kitchen after the inspection has taken place, or at any time within a 12 month period of completion, then please contact your project officer.

Step six: Satisfaction survey

After the work is completed we would ask you to complete a satisfaction survey to help us monitor our service.

Frequently asked questions

Q: How do I keep my kitchen looking good?

A: Our kitchens are made of good quality durable materials and should last for many years. Routine maintenance is straightforward. Always read the instructions on cleaning fluids carefully to make sure they are suitable for the surface being cleaned and avoid positioning the kettle on the worktop join.

Q: How much notice will I receive before work starts in my home?

A: Everyone should receive at least 10 days’ notice – though usually more. The work will take around 15 working days, but this may vary depending on the extent of work being carried out.

Q: Will I be able to stay in my home whilst the work is carried out?

A: Yes, though there will be some inconvenience as the kitchen is a key room in any home.

Q: Will I have workmen in my home every day?

A: No, there will be some days when it is not possible for work to be carried out. The site foreman will advise you who will be working in your home and when.

Q: What if I cannot be present to provide access?

A: Please contact the site foreman or the project officer who can discuss and advise on alternative arrangements and solutions.

Q: What if I have an out of hours emergency during the work?

A: Simply call us on 0300 123 5544 and select the out of hours emergency option.

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