Housing Officer

Your Housing Officer

 When will I first meet my Housing Officer?

You will meet a Housing Officer when you are a prospective new tenant and have been invited to view your property. At that time they will also explain about the services provided and advise you about your rights and responsibilities as a tenant.

Rochelle Teacher

Area number: 01Tel: 0300 123 5544 Email: rochelle.teacher@aragon-housing.co.uk

Geographic Area Covered

Aspley Guise Beanhill Bletchley Broughton Central MK Deanshanger Eversholt Husborne Crawley Hockliffe Lidlington Milton Bryan Newport Pagnell Newton Leys Oxley Park Ridgmont Steppingley Tingrith Woburn Wolverton Woburn Sands

Joanne McDonald

Area number: 02Tel: 0300 123 5544 Email: Joanne.McDonald@aragon-housing.co.uk

Geographic Area Covered

Campton Clophill Haynes Houghton Conquest Shefford

Julie Smith

Area number: 03Tel: 0300 123 5544
Email: julie.smith@aragon-housing.co.uk

Geographic Area Covered

Flitwick Harlington Westoning

Ian McDougall

Area number 04Tel: 0300 123 5544 Email: Ian.McDougall@aragon-housing.co.uk

Geographic Area Covered

Clapham Cranfield Elstow Marston Maulden Millbrook Rushden Harrold Hulcote and Salford Wellingborough
Housing Officer, Chris Banks

Chris Banks

Area number: 05Tel: 0300 123 5544 Email: chris.banks@aragon-housing.co.uk

Geographic Area Covered

Arlesey Stotfold

Emma Sheer

Area number: 06Tel: 0300 123 5544 Email: emma.sheer@aragon-housing.co.uk

Geographic Area Covered

Biggleswade - roads covered
Anne Street Appleton Mead Auckland Road Back Street Banks Road Broad Mead Churchill Court Copelands Coppice Mead Dells Lane The Dells Edward Road Elm Road Fairlands Fairholme Furzenhall Road Havelock Road Holme Crescent Kitelands Road Lawnside Lawrence Road Lime Tree Walk Lindsell Crescent Mead End Newtown Court Northfields Oak Crescent Playfield Close Potton Road The Rowlands Sanger Avenue Shuttleworth Court Skinner Close Sun Street Urban Way Venus Avenue Vickers Close Winston Crescent
Dunton Sutton Wrestlingworth Wimpole

Marc Pearce

Area number: 07Tel: 0300 123 5544 Email: Marc.Pearce@aragon-housing.co.uk

Geographic Area Covered

Biggleswade - roads covered
Barnstaple Walk
Carter Meadow
Drove Road
Dartmoor Way
Devon Drive
East Walk
Exmoor Avenue
Fisher Mead
Glebe Road
Hitchmead Road
Laburnham Road
Presland Drive
165 – 169 Potton Road
Rowan Crescent
Rouse Place
South Walk
Stratton Way
Sutton Avenue
West Walk

Isabel Foster and Stephanie Riley

Area number: 08Tel: 0300 123 5544
Email: Isabel-Stephanie@aragon-housing.co.uk

Geographic Area Covered


Leanne Lines

Area number: 09Tel: 0300 123 5544
Email: Leanne.Lines@aragon-housing.co.uk

Geographic Area Covered

Beeston Broom Caldecote Clifton Hatch Henlow Langford Meppershall Northill & Ickwell Southill Stanford

Keith Prime

Area number: 10Tel: 0300 123 5544 Email: keith.prime@aragon-housing.co.uk

Geographic Area Covered

Ampthill Chalton Flitton Gravenhurst Greenfield Luton Pegsdon Pulloxhill Shillington Silsoe Stondon

What does my Housing Officer do?

The Housing Officer provides a range of services for tenants, shared owners and leaseholders including:

  • Visiting new tenants at the start and throughout   their tenancy where appropriate.
  • Investigating complaints about anti-social behaviour,  offering guidance, and in some cases taking appropriate action.  Find out more about our approach to tackling anti-social behaviour.
  • Investigating complaints about tenancy fraud. For example, when a tenant moves out of their house and then takes on tenants of their own to live at the property, this is often called sub-letting the whole of the property.
  • Contacting tenants who are behind with their rent and taking appropriate action.  They can offer advice if you are having difficulties paying your rent.  They can make an agreement for you to make regular payments to clear your arrears.  They can also make a referral to our Free Money Advice Service.

What can I contact my Housing Officer for?

  • Our Customer Services Team on 0300 123 5544 can answer most queries, however they may ask your Housing Officer to help with certain matters for example if you have a complaint about anti-social behaviour issues. Please note that Housing Officers spend the majority of their time out of the office working within the community and any non-urgent contact will be returned within 2 working days.

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