repairs

Repairs

Out of Hours Emergency Repairs

0300 123 5544 – Option 1

Emergency gas heating, hot water or gas appliances

0800 177 7003

You can use the online repair form below to report a fault. If you fill in this form outside office hours (8.45am-5pm) we will contact you as soon as possible.

Tenants are reminded that:

  • Broken toilet seats, handles/latches on internal doors/cupboards and draught-proofing are the tenant’s responsibility.
  • Blocked wastes/gulleys are the tenant’s responsibility. You will be charged if we are asked to do it. We will still repair blocked drains and toilets.
  • Just a reminder that dividing fences are the tenant’s responsibility; the only fences we will repair or replace are those adjoining a public path/public area.

Is your home less than 12 months old? Please use our Report a Defect Form instead

Other ways to report a repair

Report general repairs
There are several ways in which you can contact us to report a general repair to us.

  • you can call during office hours (8.45am – 5pm) – 0300 123 5544
  • out of hours for emergency repairs – 0300 123 5544 – Option 1
  • write a letter or make a visit to our office
  • You may also ask any of our staff visiting you to report a repair.

Report gas heating, hot water or gas appliances

Aragon Housing Association’s contractor Wheldon Contracts and Services Ltd can be contacted on
0800 177 7003 or at sales@wheldons.co.uk.

You should also use this number to report emergency repair requests for your gas appliances.

Quick Links

Keep a track of your repairs – Sign up for My Place Portal

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